中國大陸(CHINA)、臺灣(TAIWAN)、香港(HONGKONG)、澳門(MACAO)
BIOEFFECT DAYTIME BIOEFFECT EGF Serum

The science behind BIOEFFECT


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POSTAGE & SHIPPING

We ship to Hong Kong, Macau, Taiwan and Mainland China. We offer free shipping for all orders over 1000HKD. For those orders under 1000HK, 40HKD postage will be charged. When you place an order before 5pm on working days, it usually ships out by the following working day. Thereafter it should take 1 - 3 working days for Hong Kong, Macau, Taiwan orders and up to 10 days for and Mainland China orders to arrive. We choose the most suitable courier company according to your order.  This will depend on the weight, size and value of your order. We will immediately mail you when stock shortage or delivery delay occurs upon your orders.
Should there be a delay or problem with your order, we will contact you immediately by email.

WHAT YOU CAN EXPECT

Once you place your order of Bioffect through this website, you will receive an email from us confirming your order. We will then email you again once your product has been shipped.

RETURNS & REFUNDS

Our customers come first, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the Goods not having already left the Bioeffect premises. To cancel an order you need to contact us either by email on customer_service@bioeffect.com.hk .

If a wrong product has been sent to you or a product arrives damaged or in defect, please email our customer service at customer_service@bioeffect.com.hk as soon as your product arrives, no later than 7 days.  Your email should include the Reference Number of your order, a photo of the received product and your reason for returning the goods.  Please note that we will not accept any returns without prior notice & confirmation from us. Our customer service will let you know the returns procedures and provide you with an address & assigned carrier to return the products without charges and replace the item for you.

Note:

If any items in a gift-set are damaged, please return the whole set to us. We cannot replace individual item in a gift-set.
The items being returned must be in their original packaging and with seal intact and in a re-saleable condition. We cannot replace any items if they have been opened or any seals have been broken.
Your receipt must be enclosed in the returning package.

Personal reasons to return:

If you wish to refund or exchange, the items being returned must be in their original packaging and with seal intact and in a re-saleable condition within 7 days. We cannot replace or refund any items if they have been opened or any seals have been broken. 

Please email our customer service at customer_service@bioeffect.com.hk to let us know and our customer service will inform you the exact procedures. Your email should include the Reference Number of your order, a photo of the received product and your full explanation of your reason for returning the goods.  Please note that we will not accept any returns without prior notice & confirmation from us. 

You will have to take care of the return postage in this case.  The refund will not include the cost of delivery or return postage. 

Note:

Your receipt must be enclosed in the returning package.
Make sure you use secure packaging to seal the parcel.
Request a proof of postage when you take the parcel to your local Post Office or courier.  If your parcel is missing or damaged, you will be able to make a claim with that.
Bioeffect will not be liable for any lost or damaged return packages. 

Customs, Taxes and Duties
Orders ship to Mainland China may be subject to import charges such as duties and taxes.  Bioeffect has no control over these charges and accepts no responsibility for these.  We suggest you check with your local customs before ordering if you have any questions on this matter.  
 



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